Returns

Return conditions per product

QUIESCO® pillow

If the pillow is too high, too low, too hard, or too soft? Read the user tips. Have you found another solution? Return it for free according to the following conditions:

• 100 days trial sleeping
• No visible stains on the product.
• The product should not emit a smoke odor or any other unpleasant odors. Smoking in the presence of the products is prohibited. 
• The product must be returned in its original packaging.

Mahoton pillow

• 14 days return policy - trial sleeping not possible
• No visible stains on the product.
• The product should not emit a smoke odor or any other unpleasant odors. Smoking in the presence of the products is prohibited. 
• The product must be returned in its original packaging.

Plumka pillow

• 14 days return policy - trial sleeping not possible
• No visible stains on the product.
• The product should not emit a smoke odor or any other unpleasant odors. Smoking in the presence of the products is prohibited. 
• The product must be returned in its original packaging.

Bedding (Pillows, protectors, covers)

• 14 days return policy
• Unused and in the original packaging

QUIESCO® mattress

• 100 days trial sleeping
• No visible stains on the product.
• The product should not emit a smoke odor or any other unpleasant odors. Smoking in the presence of the products is prohibited. 
• The product must be returned in its original packaging.

Office chairs

• 14 days return policy
• Our range of office chairs is custom-made. Therefore, returns are only accepted when these products are unused and returned in the original packaging.

Office desks

• 14 days return policy
• Our range of office desks is custom-made. Therefore, returns are only accepted when these products are unused and returned in the original packaging.

Office accessories

• 14 days return policy
• In the original packaging

We do not accept returns of the following products:

• Specially ordered items;
• Bulk orders;
• Personalized items;
• Showroom models.

Other considerations:

• If you'd like to order multiple products, consider testing one item first and ordering more later.
• The comfort and support of the QUIESCO pillow and QUIESCO mattress were instrumental in founding our company. So far, we haven't found a pillow or mattress that is as versatile and good as these. We believe so strongly in these products that they have a 100-day return policy.
• For products without packaging or damaged products (except for light wear from brief use), a charge will be made to repair the damage or replace the parts.
• Return shipping costs are the responsibility of the client, except for the QUIESCO pillow, for which we offer free returns.
• A return is typically processed within 14 days after we receive the product. Once the returned product is inspected, the refund will be initiated. It may take up to 14 days for your bank to process the refund.
• During the trial period, we expect you to handle the order and packaging carefully. If you still want to return the goods, you may only unpack and use them in accordance with the described terms.
• The return package must be received by us within 14 days of your return notification. Use the original packaging and the return label received via email. Request your return label via info@quiesco.com.
• If you return goods, you are responsible for transportation. If they are lost or damaged during transport, we cannot compensate you.

Do not hesitate to contact us for any questions or issues. We are here to assist you.

The conditions mentioned on this page do not deprive the consumer of their legal right to exercise their statutory right of withdrawal.